Management Terms

Dedicated and VPS customers have the choice of an unmanged or managed service. These guidelines cover what support we will provide in each case.

Unmanaged Servers

We will provide support to:

  • Ensure the server is available to the internet.
  • Reboot the server.
  • Reinstall the operating system.
  • Assist you with troubleshooting issues which prevent the server from booting or connecting to the network.
  • Provision and troubleshoot firewall and remote access services to enable you and your authorised agents to access the server.

Unmanaged servers receive reactive support only, and are not pro-actively monitored by us.

Managed Servers

We will provide support to:

  • Ensure the server is connected to the internet.
  • Reboot the server.
  • Reinstall the operating system.
  • Pro-actively monitor server availability.
  • Respond to server security events.
  • Set up and configure backups, including test and live restores of data as required by you.
  • Provision and troubleshoot firewall and remote access services to enable you and your authorised agents to access the server.

Managed servers are pro-actively monitored every minute and we will automatically respond to any event causing an outage of more than 3 minutes.

On Linux Servers the following applications are supported:

CentOS, Red Hat Enterprise Linux, Apache, Lighttpd, BIND, CGI Scripting, PHP, MySQL, Sendmail, Exim, phpMyAdmin, Webmin, cPanel, Dovecot, Courier, FFMpeg, rsync, yum updates, SSH, Zend Optimizer, AWstats, vsftpd, pure-ftpd, Roundcube.

Customers with managed Linux servers must order cPanel if they are hosting more than 5 websites.

On Windows Servers the following applications are supported:

Windows Server 2003, Windows Server 2008, IIS, Microsoft SQL Server, Microsoft Exchange Server, MySQL, Microsoft DNS, Active Directory, Distributed File System, DotNetPanel, SmarterMail.

Customers with managed Windows servers must order DotNetPanel if they are hosting more than 5 websites.

If an application you wish to run is not listed, please contact us to discuss adding support.

In no cases will we undertake web development work, moderate or otherwise police server and site content.